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Apple documents a “technical failure” in Australia that could affect some older iPhones’ emergency calls

Apple documents a “technical failure” in Australia that could affect some older iPhones’ emergency calls
source: gettyimages
February 2, 2026

Apple published a support document on Friday describing a network-related fault in Australia that prevented certain older iPhones from dialing the emergency number 000, even when an alternate network was available. The company says the odds of a recurrence are low, but the issue could reappear under the same exceptional network conditions.

In the document, Apple notes: if the rare circumstances affecting mobile operators’ networks recur, some older devices may still struggle to reach emergency services through an alternative network. The company adds that operators are taking steps to reduce the risk of future problems.

For iPhone 12 users, Apple mentions that the iOS 26.2 update released recently “provides support for this scenario.” Apple also states that iPhone XS, iPhone XR, iPhone 11, and all iPhone models from iPhone 13 onward are not affected. If any earlier models are found to be impacted, customers will receive additional guidance from their mobile operator.

To update an iPhone, go to Settings > General > Software Update.

— Related Apple news —

Apple has confirmed to Reuters that it acquired Q.ai, an Israeli AI startup focused on audio technology, in a deal reported to be worth close to $2 billion. This would mark Apple’s second-largest acquisition after Beats in 2014.

CarPlay Ultra, Apple’s next-gen car software, was announced last year and is expected to roll out to more brands later in 2026. While initially limited to a few luxury models, Apple signaled that Hyundai, Kia, Genesis, and others had plans to support Ultra.

A refreshed Mac ordering experience went live on Apple’s online store, moving away from preset configurations toward a feature-by-feature build process. Buyers now customize Mac configurations from the ground up.

Apple unveiled a new second-generation AirTag and a Black Unity braided Solo Loop for the Apple Watch, marking the company’s first wave of 2026 product introductions. Coverage continues with details on these new accessories.

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