Humane’s Ai Pin to Shut Down February 28, 2025 as HP Purchases Company
Humane has announced that its Ai Pin will be discontinued and taken offline later this winter, with all online features ending at 12:00 p.m. PT on February 28, 2025. The device, which launched in April 2024, will no longer support calling, messaging, AI queries, responses, or cloud access after that time. Users are advised to sync their Ai Pins over Wi‑Fi to download photos, videos, and notes before February 28, as stored data will be deleted once the service goes offline.
The shutdown comes as Humane moves toward a sale to HP for $116 million. HP plans to acquire Humane’s CosmOS AI platform along with more than 300 patents and patent applications, and HP will continue to hire Humane’s staff as part of the transaction.
Refunds are limited. The majority of customers are not eligible for refunds, even though the Ai Pin operated for less than a year. Refunds are only available for purchases made within a 90‑day return period. Customers who bought an Ai Pin on or after November 15, 2024 will receive a refund, but others will not. All refund requests must be submitted by February 27, 2025.
Humane also urges customers to recycle their Ai Pins through an electronics recycling program, since no online features will remain functional and the device will only be able to provide offline information such as battery status.
For more details, visit Humane’s official site.
What this means for users
- End of online services: After February 28, 2025, there will be no more calling, messaging, AI interactions, or cloud access on the Ai Pin.
- Data migration: If you want to keep photos, videos, and notes, back them up over Wi‑Fi before the shutdown date.
- Financial aspects: Refund eligibility is limited to those within the 90‑day window; purchases after November 15, 2024 qualify for refunds, but the rest do not. Ensure any refund requests are submitted by February 27, 2025.
- Disposal guidance: Recycle the device responsibly through an e‑waste program, since online features will be unavailable at shutdown.
Additional context
- The sale to HP includes Humane’s core technology and intellectual property, with HP planning to integrate the CosmOS platform into its lineup and to staff the company with existing Humane employees.
For ongoing updates, check Humane’s website and HP’s communications as the deal progresses.